REACH individualizes the care for each patient by facilitating appropriate inter-hospital transfer when necessary. Seriously ill patients are seen quicker and recommendations for transfer to the hub for a higher level of care can be made earlier. Minor to moderately ill patients may be able to stay at their local facility. Less travel can decrease stress on the patient and also enables them to remain closer to loved ones.
Patients and families recognize that the REACH telemedicine system makes it possible to get the best available care without unnecessary delays of time and distance. In many cases the specialist physician on-screen will be the patient's doctor upon transfer to a hub hospital for more acute care. This breeds a certain level of confidence through continuity and familiarity. Additionally, patients and families appreciate the REACH system's ability to securely share patient data in a consistent manner.
Patients are accepting of medical technology that offers direct and understandable benefits.